Safety and Security

The CCID’s security partnership, working with the Central City’s business community, the South African Police Services and other security organisations and stakeholders, have formed an effective safety net around the city.

24-hour incident hotline: 082 415 7127

Public safety personnel at a kiosk in the City Centre

Due to this cooperative effort, the crime rate has dropped significantly and many incidents are prevented from happening. The valuable complementary services provided by the CCID security partnership ensures that additional officers are being deployed in the Central City 24 hours a day, 7 days a week.

Public safety measures include:

  • Visible policing
  • Reaction units
  • Policing of traffic infringements
  • ATM fraud detection
  • Regulation of informal trading
  • Event security
  • Public assistance
  • Vehicle breakdown assistance
  • Security forums

Currently, the CCID security component that walks the streets of Cape Town consists of:

A Cape Town CCID officer on bike patrol

  • 2 Dedicated CCID security managers
  • 3 Dedicated contract security managers
  • 6 Shift supervisors
  • 6 Control room officers
  • 6 Mobile units
  • 6 Mobile assistants per shift
  • 4 bicycle squads per shift
  • 155 foot officers
  • 8 law enforcement officers (authorised to make arrests)

The CCID and its partners have various crime prevention initiatives that have begun to yield dividends. With our partners, we have identified crime hotspots. We are actively involved in running training seminars for businesses, and the community. We have distributed safety pamphlets and cards to the public and ensure that the channels of communication remain open.

Sector Policing

Sector policing allows community members to communicate with a dedicated person who coordinates all crime-related issues in a defined area. Improved communication within this network results in problems being solved quickly and effectively.

Sector policing was started by the South African Police Services, by dividing areas of responsibility into smaller, more manageable precincts and appointing a manager for each area. A high level of community involvement in solving crime-related problems is key the success of the programme.

Communities are on the alert for any suspicious behaviour in their areas, which they channel to a dedicated person who can react immediately. Clearer and shorter communication channels are established in this way, helping the effort to solve crime quickly and effectively.

Monthly sector policing meetings inform stakeholders about crime trends particular to their area. They are then advised on how to combat these, and act as a platform for other queries that arise on topics such as social development or urban upliftment.

Contact SAPS Sector Manager Sargent Saunders (082 301 8715) for sector policing queries in the CBD.

Frequently Asked Questions

How do I obtain footage from Cyclops (the CCTV covering city streets)?

  • Open a case at the police station
  • SAPS then assign a detective who then applies for the footage
  • (The CID does not have access to the footage)

What can I do about noise in the city?

  • Read more information on what you can do and who can help you with noise queries

How do I dispose of my waste?

Who do I contact regarding vagrants?

How do I effectively complain about parking marshals?

  • Contact the service provider – Street Parking Solutions (021) 422 0153

What are the bylaws (the rules around how the law is enforced) around:

Useful contact details

  • CCID Security Manager Mo Hendricks: 082 453 2942 (mo@capetowncid.co.za)
  • CCID Deputy Security Manager Alec Van De Rheerder: 082 442 2112 (alec@capetowncid.co.za)
  • SAPS 27/7 emergency number: 021 467 8001 or 021 467 8002
  • Sector Policing Project, SAPS Sector Manager Sargent Saunders: 082 301 8715
  • Metro Police, the 24/7 contact number for the area: 021 596 1999
  • Senior area traffic officers – Pierre Grobelaar and Herbert Mangale: 021 406 8700

Our security partners
Community Police Forum | South African Police Service | City of Cape Town

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