Social Development

The CCID’s Social Development department focuses on assisting homeless people in the Central City as well as alleviating poverty by supporting skills training and job creation projects. It works in partnership with NGOs and other stakeholders.

A team from Straatwerk pause in their day while picking up litter around the city centre.

Frequently asked Questions

Who do I contact regarding people living on the street?

  • Call the City of Cape Town’s social development call centre: 0800 87 22 01

What are the official guidelines for helping street children?

Three pieces of legislation are in place to help govern the treatment of children

This act established a criminal justice system for children who are in conflict with the law and are accused of committing offences. It also makes provision for the assessment of children and provides a mechanism for dealing with children who lack criminal capacity outside the criminal justice system.

This act gives effect to certain rights of children as contained in the Constitution. It includes details of required care and protection and defines parental responsibilities and rights.

An integrated and holistic policy approach to effectively deal with the question of street people.

Working with street people
Field workers build up relationships of trust with individuals living on the street and, as a result, are often in a position to effectively refer them to the relevant NGO working within the city.

For this process to be part of a long-term solution to help individuals off the street, it has been found that they must first be willing participants in the process to accept the help available and cooperate both with the field worker and NGO concerned.

Often the results of the field workers’ efforts are seen when they make contact with those who are new to living on the street, if intervention is achieved with three to six months it is far more effective.

After six months it is often found that the person has become accustomed to the street environment and it is far more difficult to convince the individual to accept the help offered.

The city centre is seen as an enabling environment for street people and those who manage to finance their lifestyle through begging have no reason to accept the help that is available.

One answer to this international trend is the Give Responsibly campaign that looks to provide an alternative to those in Cape Town who want to help people living on the street.

By donating directly to the NGOs linked to Give Responsibly, support is given to institutions that make use of trained professionals to facilitate sustainable and long-term help to street people.

Our partner NGOs
The Haven
night shelters in District Six and Napier Street: Night shelters that accommodate homeless adults, providing them with a clean bed, a meal and shelter.
View their bank details to donate
Call: District Six 021 465 1310  | Napier Street 021 421 6219

Pairs of shoes donated to partner NGOs to help those less fortunate during winter.

The Homestead: A shelter for male street children. It provides shelter, food, accommodation and is involved in an effective re-integration programme for the boys under its care.
View their bank details to donate
Call: 021 461 7470

Ons plek: A shelter that helps female street children. Like The Homestead it provides shelter, food, accommodation and also runs a re-integration programme for the girls it helps to look after.
View their bank details to donate
Call: (021) 465 4829

The Carpenter’s Shop: An organisation involved in the rehabilitation of street people and in providing them with skills training in carpentry and panel beating.
View their bank details to donate
Call: 021 461 5508

Straatwerk: Works to rehabilitate street people and help them to upgrade their circumstances.
View their bank details to donate
Call: 021 425 0140

Salesian Institute Youth Projects: Provide education, skills training and rehabilitation to vulnerable youth.
Call: 021 425 1450

CCID Social Development’s main areas of intervention

By building relationships of trust with people on the street, the CCID succeeded in partnering with existing NGOs in the Central City to place hundreds of adults and children in places of safety.

Emergency interventions
Twice a year we look to provide 1000 Care bags. These bags contain basic toiletries – deodorant, cotton buds, soap, petroleum jelly, a small towel, a tooth brush, tooth paste, a shaving razor, band aids, tissues and menthols. During Winter we also include a scarf, beanie and socks. We distribute these to our NGO partners.

This year we also distributed 500 pairs of men’s shoes to our NGO partners. Shoes are always in great demand amongst people living on the streets

Public Awareness and Education
One of our primary roles is one of public awareness and education around issues related to homeless people. This education needs to be directed at the general public and business, as well as the homeless people themselves.

A Straatwerk associate asks a motorist to Give Responsibly.

We’ve created a successful social awareness campaign under the brand Give Responsibly. We publicise this on-going campaign in various forms throughout the year as the need for awareness, interventions and special projects arise. Through this campaign and other projects, as well as various donations received, our social development department was able to send provisions to beneficiaries.

The sooner a field worker makes contact with a destitute person on the streets of the city, the greater the success in being able to integrate them back with their family and community. The longer they remain on the streets, the more difficult this process becomes. In 2010 we reunited 45 adults with their families and communities.

Job creation
Job-creation projects, in partnership with local government, business and NGOs, enjoy high priority. So far six successful job creation projects in the fields of cleansing, urban management, kerbside parking management, recycling, security and roads maintenance have been created.

Diversion programmes
In conjunction with the Department of Justice, the CCID has helped to establish a Community Court in order to divert petty offenders into community service programmes.

Channelling donations
The CCID uses its role as facilitator to link sponsors looking for a worthy cause, with the right beneficiaries. As a result of its many partnerships, many Central City businesses send clothing, food, equipment and IT supplies to the CCID, which then channels these donations to NGOs in the area.

The CCID has shown that by working with social partners, much can be achieved with limited resources. The CCID has demonstrated that business can and should be involved in meeting the needs of poor and homeless people living on the streets of the Central City and any other area.

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